WhatsApp in your name

Reminders from your clinic, in your clinic’s name.

Connect your clinic’s WhatsApp Business number and HealthRich sends reminders, follow-ups, bills and prescriptions from it. Patients see your name and logo, and their replies are filed with your clinic.

Book a demo Plans with WhatsApp

12 messages, each with a switch
Opt-in and STOP handled
Bills and Rx as 7-day links

8:31

SOShree Ortho ClinicBusiness account

This business uses a secure service from Meta to manage this chat.

Mon, 12 Oct

Hello Sunita, your bill from Shree Ortho Clinic is ready. View it here:app.healthrich.in/d/k7Q2… — the link works for 7 days.10:14

Hello Sunita, your prescription from Dr Aditya Joshi at Shree Ortho Clinic is ready. View it here:app.healthrich.in/d/x3Rm… — the link works for 7 days.10:16

Wed, 21 Oct

Hello Sunita, this is a reminder of your appointment with Dr Aditya Joshi at Shree Ortho Clinic on Thu, 22 Oct at 10:30 am. To reschedule, please call the clinic. Thank you.6:00 pm

Ok, I will come. Thank you6:04 pm✓✓

Today

Hello Sunita, your appointment with Dr Aditya Joshi at Shree Ortho Clinic is today at 10:30 am. Please arrive 10 minutes early. Your token number is 6.8:30 am

Message

Two ways to send

Your own number, or ours while Meta verifies yours.

Your own number

Messages in your clinic’s name

Your WhatsApp Business account and phone number, connected in Settings
Patients see your clinic’s name and profile photo
You edit the wording of your templates
Your keys are encrypted and can’t be read back, even by your admins
If your number has a problem, nothing is sent from ours instead

HealthRich’s sender

Start right away

Send from HealthRich’s shared number while your own is set up
Fixed, pre-approved wording with your clinic and doctor named in it
Patients are asked to call your clinic to reschedule
Switch to your own number whenever it is ready

On Essential, reception can always send from the clinic phone with click-to-chat: one tap opens a pre-filled WhatsApp message.

What goes out

Twelve messages, each with its own switch.

Every message starts switched off. Turn on the ones you want, channel by channel: WhatsApp, SMS or email.

Booking confirmation
Appointment reminder (day before)
Appointment reminder (same day)
Your turn is next
Prescription ready
Bill / receipt
Report ready
Follow-up due
Missed appointment
Birthday wishes
Feedback / Google review
Package session reminder

The wording

What your patients actually read.

The starter WhatsApp wording in HealthRich, with a fictional patient. With your own number you can change it; Meta approves each template.

Day before

Hello Sunita, This is a reminder of your appointment. Doctor: Dr Aditya Joshi Clinic: Shree Ortho Clinic Date: Thu, 22 Oct Time: 10:30 am To reschedule, please call the clinic on (clinic phone). Thank you.

Same day

Hello Sunita, your appointment with Dr Aditya Joshi at Shree Ortho Clinic is today at 10:30 am. Please arrive 10 minutes early. Your token number is 6. See you soon.

Follow-up due

Hello Sunita, Your follow-up visit is due. Doctor: Dr Aditya Joshi Clinic: Shree Ortho Clinic Due on: 22 Oct Book: (your booking link) Or call the clinic on (clinic phone). Thank you.

Prescription ready

Hello Sunita, Your prescription is ready. Doctor: Dr Aditya Joshi Clinic: Shree Ortho Clinic View: (secure link) The link works for 7 days.

Prescriptions and bills go as a secure link to a page that works for 7 days, not as a file attached in the chat.

Campaigns

Bring back the patients who stopped coming.

Choose an audience, pick an approved template, preview it with real names, then send now or schedule it. HealthRich checks consent again for every patient before anything goes.

Promotional messages go only between 9 am and 9 pm
At most two promotional messages per patient a week, by default
SMS (DLT-registered) for patients who are not on WhatsApp

Ready-made audiences

Follow-ups due
Follow-ups overdue
Lapsed patients
Unfinished packages
Birthdays this week
New patients
All active patients
By last diagnosis
By doctor

Consent

Asked separately
WhatsApp opt-in is its own question when a patient is added, apart from consent to treatment.
Never assumed after a move
Patients we bring across from your old software start opted out of WhatsApp until they agree in your clinic.
STOP means stop
A reply of STOP, unsubscribe, opt out, “band karo” or बंद opts the patient out straight away, and the change is recorded. Every email carries an unsubscribe link.

What it costs

Included in Plus and Premium.

Prices exclude 18% GST. All plans

Reminder messages included, Plus: 1,000 a month
Reminder messages included, Premium (pooled): 3,000 a month
Extra messagesutility ₹0.25, marketing ₹1.25, SMS ₹0.35 per message: Packs from ₹500
Your own number on Essential: ₹4,999 a year
Meta and DLT set-up, done with youFree on yearly Plus and Premium: ₹2,999

Questions

WhatsApp, answered.

Do we need a new phone number?

You need a number registered on Meta’s WhatsApp Business Platform. It can be a new number or your current business number; we look at your set-up and help you choose on the set-up call.

Who approves the message wording?

Meta does. Every template is submitted in WhatsApp Manager and approved by Meta before it can be sent; then it is marked approved in HealthRich. We help with the first set.

Can reception still chat with patients normally?

Yes. Patient replies to your messages are listed in HealthRich under WhatsApp replies, and on any plan reception can open a pre-filled chat from a patient’s row with one tap (click-to-chat) and send it from the clinic phone.

What does a patient have to agree to?

WhatsApp messages go only to patients who have opted in. Opt-in is asked separately from consent to treatment, patients moved from another system start opted out, and a patient who replies STOP (or “band karo”) is opted out at once.