Cancellation and Refund Policy

Yearly plans: 30-day money-back

If HealthRich is not right for your clinic, ask for a refund within 30 days of your first yearly payment and we refund the full subscription amount. Messaging credits already used (WhatsApp or SMS) and one-time services already delivered are not refunded. After 30 days, yearly fees are not refundable, but you can cancel the renewal at any time and keep using HealthRich until the end of the paid year.

Monthly plans

Cancel at any time before the next billing date. The account stays active until the end of the month you paid for. We do not refund part-months.

One-time services

Data migration, set-up, training and similar one-time services are refundable only before work starts. Once delivered they are not refundable.

Add-ons and upgrades

Upgrades during a term are charged pro rata. Removing an add-on takes effect at the next renewal.

How to cancel or request a refund

Email support@healthrich.in from the clinic admin’s registered email, or call +91 91309 40991, with your clinic name and the payment reference. We confirm within 2 working days.

Refund timing

Approved refunds are made to the original payment method within 7 working days. Your bank may take a few more days to show it.

Your data after cancelling

We export your data on request and keep it for 30 days after the account closes, then delete it as described in our Privacy Policy.