Terms of Service

These terms are an agreement between Shiv Shakti Trading (proprietor: Deepak Narendra Agrawal) (“HealthRich”) and the clinic, hospital or doctor that subscribes (“Customer”, “you”). By creating an account or using HealthRich at https://app.healthrich.in you accept these terms on behalf of your clinic.

1. The service

HealthRich is cloud software for running a clinic: appointments, queue and tokens, patient records, prescriptions, billing and dues, an in-clinic pharmacy, doctor schedules, reports, messaging to patients (WhatsApp, SMS, email) and related tools. Features depend on the plan you choose.

2. Accounts and access

• You are responsible for the people you add as users, for keeping passwords and PINs private, and for removing users who leave.
• Each user must have their own sign-in, except a clinic device set up in “shared device” mode by the clinic.
• Tell us at once at support@healthrich.in if you suspect unauthorised access.

3. Your responsibilities

• Lawful data. You are the Data Fiduciary for your patients’ data. You confirm you have a lawful basis and, where needed, the patient’s consent to record their data and to send them messages through HealthRich.
• Medical decisions are yours. HealthRich is a record-keeping and practice-management tool. It does not give medical advice, diagnose or decide treatment. Doctors remain responsible for prescriptions and clinical decisions, including checking any suggestion the software shows.
• Accuracy. You are responsible for the accuracy of what your staff enter, including prices, taxes and medicine details.
• Acceptable use. Do not use HealthRich to send spam or messages to people who have not agreed to receive them, to break the law, to upload malicious code, or to try to access another clinic’s data. Messaging must follow our Messaging Policy, the WhatsApp Business and Commerce Policies, and TRAI’s rules for commercial communication (DLT).

4. Plans, fees and renewal

• Prices are listed on our pricing page or in your order and exclude GST, which is added at the applicable rate.
• Plans are billed yearly or monthly in advance. Yearly plans renew for another year and monthly plans for another month unless cancelled before the renewal date.
• Yearly plans keep their price for 24 months from the first payment. After that, we may change prices with at least 30 days’ notice.
• Messaging charges (for example, WhatsApp or SMS beyond the plan’s allowance) are billed at the rates shown in your plan or order.
• If an invoice is unpaid 15 days after its due date, we may limit the account to read-only after notice. Your data is never deleted for late payment while the account is open.
• Refunds follow our Cancellation and Refund Policy.

5. Your data

You own your clinic’s data. We process it only to provide the service, as described in our Privacy Policy. On request we export your data in standard formats (spreadsheet / CSV and files) at no charge, during the subscription and for 30 days after it ends.

6. Availability and support

We work to keep HealthRich available at all times and schedule maintenance outside clinic hours where possible. Support is available by WhatsApp, phone and email during business hours on working days (Monday to Saturday). Priority support is available on plans that include it.

7. Third-party services

Some features rely on third parties, such as Meta for WhatsApp, MSG91 for SMS, email providers and payment providers. Their availability and rules are outside our control; we are not liable for their failures, but we will help you work around them.

8. Intellectual property

HealthRich, its software, design and content belong to Shiv Shakti Trading (proprietor: Deepak Narendra Agrawal). You receive a non-exclusive, non-transferable right to use the service during your subscription. Feedback you give us may be used to improve HealthRich.

9. Confidentiality

Each party will keep the other’s confidential information private and use it only for this agreement.

10. Ending the service

• You may cancel at any time; the account stays active until the end of the paid period.
• We may suspend or end the service if you seriously breach these terms (for example, sending spam or unlawful use), after notice where practical.
• After termination we will export your data on request and delete it as described in the Privacy Policy.

11. Liability

To the extent the law allows, HealthRich is not liable for indirect or consequential losses, lost profits or lost data caused by events outside our reasonable control. Our total liability for any claim is limited to the fees you paid us in the 12 months before the claim. Nothing in these terms limits liability that cannot be limited by law.

12. Indemnity

You will compensate HealthRich for third-party claims arising from data you entered without a lawful basis, messages your clinic sent in breach of these terms, or your clinical decisions.

13. Governing law

These terms are governed by the laws of India. Courts at Dhule, Maharashtra have exclusive jurisdiction. Before going to court, both parties will try to resolve disputes in good faith within 30 days of written notice.

14. Changes

We may update these terms. We will give at least 30 days’ notice of material changes by email or in the app. Continuing to use HealthRich after that date means you accept the new terms.

15. Contact

Shiv Shakti Trading (proprietor: Deepak Narendra Agrawal), Plot No. 09, 80 Feet Road, Near Canosa High School, Dhule, Maharashtra 424001, India. GSTIN 27DAVPA4008J1ZK. Email support@healthrich.in, phone +91 91309 40991.