Data Deletion Instructions

You can ask for your personal data to be deleted at any time. HealthRich does not offer “Log in with Facebook”; this page also serves as our data deletion instructions for the WhatsApp Business Platform.

If you are a patient

Your records belong to the clinic you visited, which decides how long medical records must be kept. Ask the clinic to delete your data, or write to support@healthrich.in with your name, mobile number and clinic name. We pass the request to the clinic and help it act within 30 days. To only stop messages, reply STOP on WhatsApp (see our Messaging Policy).

If you are a clinic user (staff)

Ask your clinic admin to remove your account, or write to support@healthrich.in from your registered email. We delete your personal profile within 30 days. Records you created for the clinic (for example, a prescription you wrote) stay in the clinic’s records, attributed to your role.

If you are a clinic closing its account

The clinic admin writes to support@healthrich.in. We provide a full export first if you want one, then delete the clinic’s data within 30 days, except our own invoices and records we must keep by law.

If you requested a demo

Write to support@healthrich.in and we delete your enquiry within 7 days.

What happens next

1. We confirm receipt within 2 working days and may ask you to verify your identity.
2. We delete the data from HealthRich within 30 days and confirm by email.
3. Messages already delivered stay on the recipient’s phone. Copies kept by WhatsApp or other delivery providers follow their own policies.